THE METRICS OF GIVING BACK // 3 BENEFITS OF CORPORATE PHILANTHROPY

The season of giving thanks is upon us, prompting us to think about how small businesses give back. Philanthropy is an important aspect of any business’s social conscious, and can have a number of benefits for businesses that choose to partake. How does a business quantify these rewards? Here are a few metrics by which to measure the value of giving back.

3 KEY POINTS TO USE IN CUSTOMER SUPPORT CONVERSATIONS

Customer support is a vital part of any business, but leaving customers with a good impression is particularly important for small businesses who rely on their reputation and word of mouth. That said, it can be difficult to support customers in the ways they expect, especially when they're upset or hostile. Here are 3 key points to use in any customer support conversation. These points will help diffuse the situation and create best outcomes for both parties.

THREE BOOKS TO HELP REIGNITE YOUR CREATIVE SPARK

When your creative spark has dulled, it's hard to accomplish much of anything. As a small business owner, you rely on your spark more than most. It's what keeps innovation pumping, inspiration fresh and your business moving forward. If your spark needs a nudge, here are three amazing books to help reignite it and inspire your creative self. 

3 BEAUTY-FULL LATE SUMMER TRENDS

The lazy days of late summer are here! Between the heat and a whole summer of enjoying the outdoors, our bodies could likely use some love. Here are three beauty-full trends that we're loving this summer. All of these great products can be found at the Nooks DANFORTH. Try a couple in your self-care routine and let us know what you think!

N2N: CELEBRATING HANDMADE SMALL BUSINESS FOR A WHOLE YEAR!

It's our first anniversary this week and we're so happy to say we've been celebrating handmade for one whole year. WOW! In that time, Nook 2 Nook Canada has published 64 blogs related to the Canadian handmade experience. That's 29 Maker Stories, 5 Maker Made Gift Guides, 22 Small Business Tips and Tools informational articles, 3 Shop Small blogs, 2 Maker Inspiration blogs and 3 DIY tutorials! So, for our 65th blog, we're celebrating our anniversary and everything handmade with a rundown of our maker features so far and a list of 5 favourites from N2N's storyteller Andie Hartshorne.