All tagged business
Customer support is a vital part of any business, but leaving customers with a good impression is particularly important for small businesses who rely on their reputation and word of mouth. That said, it can be difficult to support customers in the ways they expect, especially when they're upset or hostile. Here are 3 key points to use in any customer support conversation. These points will help diffuse the situation and create best outcomes for both parties.
Most of us know by now that supporting small, local and artisan businesses is important. What you may not know is that shopping isn't the only way to support and give props to the businesses you love. Engaging with small businesses you enjoy on social media is a valuable tool for supporting and sharing the #smallbiz love.