All tagged shopsmall
Customer support is a vital part of any business, but leaving customers with a good impression is particularly important for small businesses who rely on their reputation and word of mouth. That said, it can be difficult to support customers in the ways they expect, especially when they're upset or hostile. Here are 3 key points to use in any customer support conversation. These points will help diffuse the situation and create best outcomes for both parties.
The lazy days of late summer are here! Between the heat and a whole summer of enjoying the outdoors, our bodies could likely use some love. Here are three beauty-full trends that we're loving this summer. All of these great products can be found at the Nooks DANFORTH. Try a couple in your self-care routine and let us know what you think!
It's our first anniversary this week and we're so happy to say we've been celebrating handmade for one whole year. WOW! In that time, Nook 2 Nook Canada has published 64 blogs related to the Canadian handmade experience. That's 29 Maker Stories, 5 Maker Made Gift Guides, 22 Small Business Tips and Tools informational articles, 3 Shop Small blogs, 2 Maker Inspiration blogs and 3 DIY tutorials! So, for our 65th blog, we're celebrating our anniversary and everything handmade with a rundown of our maker features so far and a list of 5 favourites from N2N's storyteller Andie Hartshorne.
Most of us know by now that supporting small, local and artisan businesses is important. What you may not know is that shopping isn't the only way to support and give props to the businesses you love. Engaging with small businesses you enjoy on social media is a valuable tool for supporting and sharing the #smallbiz love.