All tagged success

3 KEY POINTS TO USE IN CUSTOMER SUPPORT CONVERSATIONS

Customer support is a vital part of any business, but leaving customers with a good impression is particularly important for small businesses who rely on their reputation and word of mouth. That said, it can be difficult to support customers in the ways they expect, especially when they're upset or hostile. Here are 3 key points to use in any customer support conversation. These points will help diffuse the situation and create best outcomes for both parties.

GETTING IT DONE: 3 TIPS FOR CRUSHING THE BIG TASKS

Every business owner has been there. Lists and lists of tasks that need doing, and the biggest, most important ones always seem to get shuffled to the bottom of the heap. It’s not intentional, it just seems that the busier we are, the more we procrastinate. According to author and psychiatrist Ned Hallowell, that’s exactly the case; “We procrastinate because we all have too much to do”. Although it seems counterintuitive, keeping busy with our day-to-day tasks is a common way to put off the bigger, scarier tasks that need doing. Often we do this because we’re uncertain of how to move forward, or simply dislike the task. So how do we break the cycle? Here are three tips to get you on the path to crushing those big tasks.