All tagged support

3 KEY POINTS TO USE IN CUSTOMER SUPPORT CONVERSATIONS

Customer support is a vital part of any business, but leaving customers with a good impression is particularly important for small businesses who rely on their reputation and word of mouth. That said, it can be difficult to support customers in the ways they expect, especially when they're upset or hostile. Here are 3 key points to use in any customer support conversation. These points will help diffuse the situation and create best outcomes for both parties.

N2N: CELEBRATING HANDMADE SMALL BUSINESS FOR A WHOLE YEAR!

It's our first anniversary this week and we're so happy to say we've been celebrating handmade for one whole year. WOW! In that time, Nook 2 Nook Canada has published 64 blogs related to the Canadian handmade experience. That's 29 Maker Stories, 5 Maker Made Gift Guides, 22 Small Business Tips and Tools informational articles, 3 Shop Small blogs, 2 Maker Inspiration blogs and 3 DIY tutorials! So, for our 65th blog, we're celebrating our anniversary and everything handmade with a rundown of our maker features so far and a list of 5 favourites from N2N's storyteller Andie Hartshorne.